The Dorset Holiday Specialists

These terms and conditions relate to holiday bookings.   For day tour terms and conditions please click here.

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Holiday Booking Terms and Conditions

 

Please read these terms and conditions carefully. They contain important information and form the basis of the contract. By accessing or using our website you agree to be legally bound by these terms and conditions.

 

The contract is between Paul and Rachel Henderson, t/a as Cross Country Cabs and Henderson’s Dorset (“Henderson’s Dorset”) and each person booking with us (including the parents or guardian of any person under 18 years of age).  In these booking conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

 

The person booking the holiday warrants as a fundamental term of the contract that he/she has read and agrees with these terms and conditions and has the authority of each person named on the booking confirmation to be bound by them. 

 

A binding contract comes into place when you pay the full deposit (or where appropriate the full price) and a booking confirmation is issued.  We cannot accept bookings for any person under the age of 18 unaccompanied by a parent or legal guardian. 

 

Prices

 

Prices are inclusive of VAT where applicable.  Henderson’s Dorset reserves the right to alter the published price of any of the holidays.  Prices can go up or down.  You will be advised of the current price of the holiday that you wish to book before any contract is confirmed. 

 

Henderson’s Dorset reserves the right to correct any errors in its publications or on its websites at any time prior to the price being confirmed at the time of booking.

 

On very rare occasions a genuine mistake in the price quoted and subsequently confirmed to you for your holiday may have been made.  This may only come to light at any point prior to departure, in these circumstances Henderson’s Dorset is not obliged to honour the original price if a genuine mistake has been made in the pricing of your holiday.  In these circumstances you will be asked to meet any additional costs if you wish to go ahead with the holiday.  However, should you not wish to meet these additional costs, the holiday will be cancelled and you will receive a full refund.

 

Deposit and Balance Payments

 

A deposit of 20% is required at the time of booking.  The balance of payment must be made in full no later than 8 weeks before the start of the holiday.  For bookings made within 8 weeks of the start date, the full holiday price must be paid at the time of booking.  If you do not pay the balance of the holiday price at the prescribed time, Henderson’s Dorset reserves the right to cancel the booking and apply the cancellation charges set out below.

 

Payments can be made by credit or debit card, or bank transfer.

 

Safety

 

You and everyone in your booking must be fit to travel and be able to undertake the activity booked.  Any person with reduced mobility or with other physical or mental disabilities or conditions who may require special treatment or assistance (including anyone who may require the use of a wheelchair) must advise us prior to booking.  Some locations visited during the holiday may involve walking on steep or uneven surfaces and it is your responsibility to ensure that you and your party members are wearing suitable footwear and understand the topography of the area to be visited.

 

Good navigation and hill walking skills are required on our walking holidays. It is your responsibility to ensure that you and your party members have the appropriate skills, levels of fitness and equipment for the holiday of your choice. If you have any doubts, please get in touch. Some of the routes pass through isolated areas which can be exposed to adverse weather conditions.  The responsibility for ensuring the safety of the party rests solely with each party member.  You should follow the Country Code, adhere to any warnings and advisory notices along the route and act prudently and sensibly at all times.

 

Henderson’s Dorset is not responsible for any losses, damage, death, injuries, or claims whatsoever arising from, connected with, or related to any activities engaged during your holiday.  You engage in all such activities at your own risk.

 

It is understood and agreed that any liability for any death, personal injury, illness, emotional distress, mental suffering or psychological injury to you or loss of or damage to property shall be the sole responsibility of you and every individual member who is on your booking unless Henderson’s Dorset it’s servants or agents have been negligent in the provision of any services under its contract with you for such service or activity.

 

We will not be responsible for any improper performance or injury which is wholly attributable to your fault or anyone in your party and or the unforeseen or unavoidable act or omission of a third party unconnected with the provision of the services to be provided and or the unusual and unforeseeable circumstances beyond Henderson’s Dorset’s control and or the relevant supplier the consequences of which could not even with all due care have been foreseen or forestalled.

 

Accommodation

 

We will always do our best to arrange your accommodation in accordance with our advertising and your booking requirements.  However, for multi-location holidays, in some locations the amount and type of accommodation is limited, so occasionally some of the details may have to be altered from those advertised and/or requested.  We may have to substitute a twin bedded room for a double room or move one or more of the overnight stops a few miles along the route.  We reserve our right to make such alterations and a variation in the location of overnight stops of up to 5 miles or a twin-bedded room is an acceptable modification which will not be considered a major change to your contract and will not entitle you to cancel the holiday or receive a refund.

 

Your contract for accommodation is direct with the accommodation owner and their booking conditions apply.  As agent, we accept no responsibility for the actual provision of accommodation.  Our responsibilities are limited to making the booking in accordance with your instructions.  We accept no responsibility for any information about the accommodation that we pass on to you in good faith.  Payment for accommodation should be made by you directly to the accommodation supplier.

 

Other Third Party Providers

 

Henderson’s Dorset acts solely as an intermediary between you and any independent suppliers that provide transportation, sightseeing, activities or other services connected with your holiday and will not be held liable for any loss, damage, injury or delay caused by third-party suppliers such as museums, tourist attractions, restaurants or any other provider of services.  Any issues or claims related to the services provided by third parties must be addressed directly to the respective service provider.

 

By booking a holiday with Henderson’s Dorset, you acknowledge and agree that we are not responsible for any acts, omissions or negligence by third-party suppliers and shall not be held liable for any resulting inconvenience, injury, emotional distress, damage or expense.

 

Parking

 

Parking is at your own risk and Henderson’s Dorset accepts no responsibility for any loss or damage to any contents or customers cars wherever they may be parked during the course of a holiday.

 

Luggage Transfers

 

Where luggage transport is booked, we will arrange transport for 1 piece of luggage per person up to a maximum of 20 Kg per bag, unless we advise you otherwise.  Extra bags may incur additional charges.

 

Taxi Transfers

 

Where you have booked taxi transfers for you or members of your party, this element of your holiday will be governed by Cross Country Cabs terms and conditions.

 

Cancellation or Alteration by Henderson’s Dorset

 

We reserve the right to modify or cancel any holiday or arrangement at any time up to eight weeks before departure.  In the event of cancellation you will receive a full refund, unless we can offer an alternative that you are happy with.  Where we have materially modified the holiday in a way not covered in the accommodation section above, you are entitled to a full refund if the modifications are not acceptable to you.  We will not materially modify or cancel the holiday within eight weeks of the date of departure unless compelled to do so because of circumstances beyond our reasonable control.

 

If you receive a refund of all monies paid to Henderson’s Dorset due to cancellation or material modification by us, you will not be entitled to any further sum by way of compensation damages or otherwise arising from the cancellation or modification.

 

Cancellation by You

 

Cancellation of a booking can only be accepted in writing from the person who made the booking.  Cancellation charges will be made according to this schedule:

 

• Cancellation more than 56 days before the start of your holiday: 20% of the total cost with a minimum of £50.00 per person.

• Cancellation more than 21 days before the start of your holiday: 50% of the total cost.

• Cancellation more than 14 days before the start of your holiday: 75% of the total cost.

• Cancellation 14 days or less before the start of your holiday: 100% of the total cost.

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No refund can be given for cancellation on the day the holiday starts or whilst on holiday.  Cancellation of any part of the holiday that arises due to health requirements will be subject to the cancellation charges set out above.  Cancellation and re-booking for alternative dates will be subject to the cancellation charges set out above.

 

Alteration by You

 

After acceptance of the booking, if you request an alteration to the confirmed arrangements, where it is possible for us to make these alterations, an amendment fee of £25.00 per person per night, plus any increased charges incurred, will be charged.

 

Insurance

 

It is a condition of booking that you must take out personal holiday insurance to cover illness, injury, personal belongings and cancellation. Please ensure your policy covers hill and coastal walking and its associated risks if these activities form part of your holiday.  It is your responsibility for checking that you and everyone in your booking have the correct level of insurance and we will not be liable for any costs, howsoever arising, in excess of any travel insurance cover purchased.

 

Liability

 

While taking every care, Henderson’s Dorset cannot be held responsible for injury or ill health affecting you or a member of your party during your holiday. Except in the case of death and personal injury, any claim against Henderson’s Dorset, its partners or employees shall be limited to a maximum of the amount paid by the claimant for his/her individual holiday.  Henderson’s Dorset will only be liable for loss or damage caused by negligence or omissions by Henderson’s Dorset.

 

Any cost or expense reasonably incurred by you or on behalf of any person in your booking in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation, damages to fixtures and fittings (including the soiling of soft furnishings including mattresses) or any other expense shall be repayable by you to us irrespective of whether the sum is covered by your travel insurance arrangements.

 

Force Majeure

 

If war or terrorist activities, threatened or actual, riots, civil unrest, industrial action, threatened or actual, adverse weather conditions, fire, flood, drought, natural or nuclear disasters, volcanic eruptions, or any other event outside the control of Henderson’s Dorset delays, curtails, or extends the holiday or compels a change in the holiday arrangements, we cannot accept liability for any resulting loss, damage or expense.

 

Your Behaviour

 

If we or any other person in authority is of the reasonable opinion that you are behaving in such a way as to cause or be likely to cause danger or upset to any other person (including our staff or agents) or damage to property, or could be disruptive or is/are suffering from a contagious disease, we will be entitled to terminate your holiday.  You will not be allowed to proceed with your travel arrangements and/or will be required to leave the accommodation or other service and we will have no further responsibility to you.  No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.  You will be responsible for making full payment for any damage or loss caused by you or any member of your booking group during your holiday.  Payment must be made direct at the time to the service supplier concerned, failing which you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full costs and expenses including legal costs) as a result of your actions or those of any member of your booking group.

 

Data Protection

 

Henderson’s Dorset requires personal information including but without limitation to name, address, gender, citizenship and dietary requirements which may disclose your or any other person in your bookings religious beliefs, any health, medical disability and any other special needs to process the booking effectively.  We may pass this information on to other relevant individuals such as travel agents, hotels, transport providers, security and/or credit verification companies, credit and debit card companies or any governmental or public authorities, either as required by law or regulation or, if required by other such bodies.

 

Henderson’s Dorset is entitled to assume that you and all persons in your booking consent to such transfer of information unless you or any other person in your booking objects in writing to Henderson’s Dorset no later than seven days prior to the start of your holiday.

 

It is your responsibility to make sure that information which we hold about you is up to date and accurate.

 

We may transfer or disclose personal information to our professional advisors for the administration of the website and related business or if required to disclose such information by law.

 

We will never sell your personal information to any third party.

 

We may use cookies to monitor your use of the website during the time you access it.  However, we do not use the information these cookies collect at any point after you have stopped accessing the website.

 

Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will only be used by us to process the transactions at the time of the transactions. These details will not be stored by us. Whilst we take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information you disclose online.  You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security unless we have been negligent.ComplaintsWe welcome feedback (both positive and negative) on all aspects of our holidays so we can continue to improve them.  If you are unhappy or dissatisfied with the accommodation or any other service provided by Henderson’s Dorset please telephone us as soon as possible, during your holiday, so that action can be taken to remedy the problem.  Any complaint made to Henderson’s Dorset after the holiday should be made in writing within 15 days of return.

 

If you do not give us the opportunity to resolve the issue locally during your holiday by reporting it to us and having the issue recorded, then we may not be able to deal positively with any complaint on your return.

 

Jurisdiction and Applicable Law

 

These terms and conditions shall form a contract subject only to English Law and any disputes shall be settled only in the English courts.